Refund policy
Refund & Return Policy
We want you to be satisfied with your purchase from The Hatter. If you need to return an eligible item, please review our return policy below.
30-Day Return Policy
We accept eligible returns within 30 days of the date your order is delivered.
To qualify for a return, the item must be in the same condition in which it was received: unworn, unused, and in its original condition.
Starting a Return
To request a return, contact us at:
Please include your order number and the item or items you would like to return.
If your return is approved, we will provide return instructions and the appropriate return mailing address.
Please do not send a return without contacting us first.
Return Shipping
Customers are responsible for the cost of shipping eligible returns back to The Hatter.
Original shipping charges are non-refundable unless the return is due to an error by The Hatter or the item arrived damaged or incorrect.
We recommend using a trackable shipping service when returning an item. The Hatter is not responsible for return packages lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@thehatter.us as soon as possible.
Please include your order number and photographs showing the issue when applicable. We will review the issue and work with you to resolve it.
Non-Returnable Items
Items that have been worn, used, altered, damaged after delivery, or otherwise returned in a condition different from how they were received may not qualify for a refund.
Certain custom or personalized products may not be eligible for return when clearly identified as custom or personalized on the product page before purchase.
Refunds
Once we receive and inspect your eligible return, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.
Exchanges
If you would like a different item, please contact info@thehatter.us for assistance. Availability of replacement items is not guaranteed.
Contact Us
If you have questions about a return or refund, contact:
The Hatter
Email: info@thehatter.us
Phone: 619-403-9033
Mailing Address: PO Box 120614, Chula Vista, CA 91911, United States